- Transforming customer experience with video-based shopping and 2-hour, free home delivery
Mumbai, July 25, 2025: As India’s online grocery market hits an inflexion point, one brand is changing what e-commerce should stand for. LoveLocal, a Mumbai-based hyperlocal e-commerce app, is leading a powerful alternative to the quick commerce rush with a first-of-its-kind “Quality Commerce” model. Usurping the status quo, this customer-first model is anchored in quality, trust, and local empowerment.
With plans to grow 15X over the next 12 months and expand into new cities in 2026, LoveLocal is steadily building a scalable, tech-enabled model designed for long-term impact. At the core of its functioning, the brand is reimagining how fresh groceries should be brought online through the neighbourhood retailers consumers already know and trust. Today, only 7% of Indian households buy fruits and vegetables online. A recent Financial Times article surveying 24,000 Indian consumers found that nearly 80% had negative experiences ordering fresh produce on q-commerce and other inventory-led online platforms, and are returning to their local retailers for their grocery needs.
With shifting consumer behaviour, LoveLocal is championing the need for ‘Quality Commerce’ by solving real consumer problems of freshness and quality in the fruits, vegetables, meat, fish and handpicked groceries categories. Partnering with trusted neighbourhood stores ensures free delivery and free replacements on all orders. LoveLocal’s innovative features, like the video-based shopping experience, allow customers to virtually step inside their neighbourhood store and see what’s on the shelves. The brand further ensures products are delivered within two hours, preserving freshness and convenience. It is also launching slotted delivery and express delivery options to better serve consumers’ different shopping needs.
LoveLocal leverages the existing retail network as fulfilment hubs, making the model both cost-efficient and community-driven. It also equips small retailers with a complete digital operating system, including digital storefronts, logistics support, payment solutions, marketing tools, and business analytics
India’s e-grocery market is projected to reach $96 billion by 2033, with fresh produce accounting for a significant share of consumer demand. Freshness, quality assurance, delivery speed and trust have emerged as key factors to drive the adoption of online grocery, especially in categories like fruits, vegetables and daily essentials. Recent inspections in Maharashtra have revealed operational lapses in select dark stores, including expired stock, poor hygiene and missing licenses. These incidents highlight the growing need for more transparent and trust-based alternatives in the fresh grocery segment.
LoveLocal is solving these gaps by turning the traditional model on its head. With a 30% larger assortment of fresh produce than most online grocery peers and competitive daily pricing, LoveLocal is building a consumer experience that connects quality with convenience. By combining digital enablement with deep-rooted community trust, the brand is setting a new benchmark for how India shops for everyday essentials.
Akanksha Hazari, Founder & CEO of LoveLocal, said, “Quality and trust are a consumer’s primary needs when shopping for fresh groceries. We solve this problem by tapping into what already works - customers’ trust in their local retailers. Our vision is bold: to build the everything store for everyday needs by taking 1 lakh retailers online and creating India’s most inclusive e-commerce network. With this network, the future of shopping is not a dark store but your trusted local retailer. Where a delivery is not just made quickly, it’s made right. Quality commerce."
With over 600 stores already digitised across Mumbai, LoveLocal is building a future where small retailers will be considered core to India's digital retail growth. So far, the brand has raised nearly $30 million from global investors, including Vulcan Capital, Andreessen Horowitz, Blume Ventures and several notable founders. LoveLocal is bringing back the joy of eating fresh and redefining what e-commerce should look like: trust-driven, locally powered and scalable.
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